What can also happen is that the pod was pulled directly up from the clip with too much force. It is important to sufficiently reduce the tension of the clip by pushing forward/down on the forward tab until the pod is released without any effort. We have seen this happen a few times, most often when Stryd is used with thick elastic laces, as it is more difficult to bend the clip to reduce the tension on the pod.
We recommend using a pod pouch to keep your Stryd from being lost mid-run. There are actually many Stryders that find this option more convenient than the clips themselves as it provides an easier method of transferring from one shoe to another as well as easier charging.
Here is a link to one on Amazon for example:
Please note that the pod pouch is intended for the previous generation Stryd and not the new Stryd with wind detection.
If you have additional questions, contact email@example.com.