If you get the IQ! symbol on your Garmin watch instead of your normal power reading, something is wrong with your Garmin watch. These are the recommended steps to troubleshoot your Garmin:
- Reset your Garmin (depending on the watch, you may need to power it off / on).
- Follow the Garmin instruction manual to restore factory defaults on your Garmin watch. This will remove any Connect IQ app and remove all your personal settings. Then, reinstall the Stryd Power Connect IQ app using Garmin Express on your computer (do not use Garmin Connect Mobile).
- Do not install any other Connect IQ app other than Stryd Power. Other Connect IQ apps may interfere with Stryd Power.
- If you cannot restore factory defaults on your watch, uninstall all Connect IQ apps from Garmin Express, and reinstall Stryd Power.
If you continue to have issues, contact firstname.lastname@example.org.