If you are experiencing some challenges with Stryd and your Garmin, we may ask you for a recent FIT file from Garmin so we can look further into this issue. Here are the steps on how to do so:
- Export the FIT file from Garmin Connect. Select the activity you want to export in Garmin Connect, and select the small wheel on the right.
- Select original (which will give you a zip file with embedded a FIT file):
- This will download the file (most likely into your download folder).
- If you exported as Original, you need to extract the FIT file from the archive.
- Send us this FIT file