Why does my firmware update get stuck at 2%, 10%, or 20% on Android?

If you use an Android phone, and the firmware update of your device gets stuck at 2%, 10%, or 20%, your phone was not able to establish a Bluetooth connection with Stryd at some point during the firmware update process.

If you have a phone with Android 5 or Android 6, you may be more likely to run into this issue. Please reach out to support@stryd.com so we can assist you, or find another device (Android or iOS) to update the firmware on your Stryd.

Otherwise, these are the recommended steps:

1. Make sure Stryd has access to storage and location permissions on the phone.
2. Check that location services on the phone are enabled.
3. Make sure no other Bluetooth device (like a watch) is actively connected to Stryd.
4. Make sure no other Bluetooth app on your phone is actively connected to Stryd.
5. In the phone settings, toggle Bluetooth off / on.
6. Then, force quit the Stryd app.
7. Open up the Stryd app and try again.