Can I Reset My Stryd?

You can reset your Stryd but the data stored on Stryd is never removed (unless you update the firmware or if you upload the data from Stryd with the Stryd app on your phone). Stryd does not recommend a soft or hard reset of your Stryd device without special instruction (email support@stryd.com if you need help). There are two types of reset:

Soft Reset: This reboots the device, preserving the system clock through the restart on 2.1.16 or higher. It does not affect any data stored on the Stryd. There are no known issues that this resolves. It could resolve hypothetical issues where the firmware is in a state that prevents it from behaving normally, but it can still receive communications. 

Hard Reset: This prepares the device for a factory-ship mode. It does not affect any data stored on the Stryd but reboots into an extremely low power mode that is safe for long-term storage. It is recommended that the battery about 75% charged when a hard reset is done. Using a hard reset requires the device to be placed on the charger to restore operation. The system clock will be invalid after recovery, and you must use the Stryd app on your phone to connect to Stryd to correct the clock should this occur (for example, record a quick indoor run or go to settings > stryd. Hypothetical issues that may be resolved by a hard reset are unexpected states due to software glitches. A hard reset is similar to powering down your phone.

Stryd does not recommend a hard reset of your Stryd device without special instruction. A hard reset of Stryd is not known to correct any suspected device issues. While stored data will be preserved through a hard reset (i.e. run data stored on the device), other functions will be compromised. Stryd can only be activated again after a hard reset by being placed on the charger. Stryd must be paired to a phone again after a hard reset and before running with it in order to restore any other device settings.

Here are the steps to perform a soft or hard reset of your Stryd.

Place Stryd on the charger to activate it after the hard reset. To reset the clock, repair Stryd with your Stryd Mobile App on your mobile device (or record a brief run).

If you have additional questions, please contact support@stryd.com.