The contents of this article is intended for reference only during the date range of November 15th-December 31st of each calendar year.
We are limited in making guaranteed delivery timelines during this holiday period due to the limitations of USPS and DPD, which experience heightened shipping volumes during this period. It is especially difficult for this 2020 holiday season with the additional restrictions resulting from the COVID-19 pandemic. In other words, we cannot guarantee delivery by a given date through the rest of 2020.
It is reasonable to expect Stryd orders to ship within 48 hours of the purchase, as we make every effort to get your new running power meter to you as quickly as possible! Our team ships your order as soon as we possibly can from our office and fulfillment center.
Here is where and how your order will ship:
- If you live in the United States or are shipping to a military base, your order will ship via USPS Priority mail shipping from our headquarters in Boulder, CO. Shipments go out Monday-Friday. Orders placed before Noon Mountain Time will ship the same day.
- If you live in the European Union, your order will ship from our service center in the Netherlands. Your order will likely ship via DPD, however another service may be used depending on your exact location.
- If you live in China, Russia, or Singapore, your order will ship from our service center in Asia. Your order will be shipped via local courier.
- If you live elsewhere in the world, your order will ship from DHL Express from our headquarters in Boulder, CO. Shipments go out Monday, Wednesday, and Friday. Orders placed before Noon Mountain Time will ship the same day.
During the holiday period, tracking links may not be updated enough to accurately reflect the progress of your shipment, but we have observed that orders are still moving even if the tracking information is not updating or accurate.
Stryd does not have additional information about the status of your shipment beyond the tracking link sent to you by email when your order was fulfilled. We ask that you are patient and plan according to these delivery timelines for the receipt of your order. You should not expect the order to necessarily arrive in 3-5 business, as it typical at other times of year.
If you have further questions about this, please contact us at email@example.com