Common Questions
Likely you will find your answer here!
Stryd Hardware
- Why can I not connect with my Stryd with wind detection?
- Does Stryd come with warranty?
- How do I find my Stryd's model number?
- How long can I wait before activating my Stryd?
- What is the operating temperature for Stryd?
- Can I leave my Stryd unattended to for months?
Distance and Calibration
Orders & Shipping
- Do you ship to Brazil?
- What is your return policy?
- My Stryd is being shipped by USPS and is showing as delivered but I don't have it yet. What is going on?
- Which couriers or shipping services do you use?
- How long does it take to receive my Stryd?
- How do I track my order?
Stryd Pioneer (Old)
Stryd Live FAQ
Common Questions
- How do I read the English or German version of "The Secret of Running"?
- How do I attach my Stryd to the Nike Vaporfly 4% and Nike Next%?
- Does Stryd work on cross trainers and the like?
- Does Stryd work with shoes with built-in gators?
- Can barefoot runners use Stryd?
- Can I use Stryd for other sports?
Troubleshooting your Stryd
- My phone does not connect to Stryd. Can I still do a hard reset?
- Why is the Stryd light not coming on when Stryd is on the charger?
- Why does Stryd show 0% charged?
- If my weight is different than what is programmed on Stryd, how does that affect power reading?
- Why is my Leg Spring Stiffness (LSS) and Vertical Oscillation 0?
- Is my Stryd dead?