Common Questions
Likely you will find your answer here!
Battery and Charging
Zwift FAQ
Training Plans and Tips
- What are the differences between Running and Cycling Power?
- Why is my Manual Critical Power lower after my latest test, even though I ran at higher power?
- Do you have your guide to running with power available in Spanish?
- Do you have power based training plans available?
- How can I convert my pace based plan to a power plan?
- Where I can see my training plan after I sign up?
PowerCenter - Troubleshooting and Tips
- Can you use PowerCenter with Internet Explorer?
- Editing .FIT Files and potential issues
- Why is my run in PowerCenter labeled incorrectly?
- What is the source of pace and distance when merging Suunto/Polar data with Stryd data?
- Can I change the date for an activity in PowerCenter?
- Do ad blockers interfere with PowerCenter?
Stryd App and Phones - Troubleshooting and Tips
- How can I exclude runs from my auto CP calculation?
- Can I refresh all my runs in the phone app?
- Why does my firmware update get stuck at 0%?
- Why does my firmware update get stuck at 2%, 10%, or 20% on Android?
- Why can I not change screens when on the music page in the Apple watch Stryd app?
- Can I use manual laps on my Apple watch while doing a TrainingPeaks workout?
Data Management
- Will my data merge if I have watch/app/Zwift data in PowerCenter and I do an offline sync?
- When I sync data using my phone it is different than data from my watch.
- How Do I Know If My Stryd Is Recording?
- Why are there two activities in PowerCenter for each of my runs?
- Will the data show up in TrainingPeaks, Final Surge, Strava, etc?
Miscellaneous
- How does PowerCenter calculate elevation gain?
- When does Stryd advertise itself through Bluetooth and ANT?
- Why does it feel (RPE) that I am running harder on the treadmill than Stryd is telling me?
- How can I find my lost Stryd?
- Why is elevation gain in Garmin and Strava different than in the Stryd app?
- Does Stryd work with shoes with built-in gators?
What does Stryd Measure
- Any 3rd party information about automatic CP calculation?
- How much airpower should I expect?
- Why does elevation change while I am running the same loop several times?
- What is Stryd's Running Stress Balance?
- When does my automatically calculated critical power change?
- Does Stryd account for running with a stroller?
Helpful How to Guides
- How can I reset my automatic critical power?
- How does Stryd's Auto Calculated Critical Power work?
- What should be my Ironman run power target?
- How can I delete my PowerCenter / Stryd app account?
- How do I use power for ultra marathons and trail races?
- Is Stryd in a sleep mode? Bluetooth is still on!
Troubleshooting your Stryd
- My phone does not connect to Stryd. Can I still do a hard reset?
- How do I find my Stryd's model number?
- Why are there pace fluctuation while running at a constant pace on the treadmill?
- Why is the Stryd light not coming on when Stryd is on the charger?
- Why does Stryd show 0% charged?
- Why does my power fluctuate when running on the treadmill?
Where and when to use Stryd
- Does Stryd work on cross trainers and the like?
- Does Stryd consider the surface where I run?
- Does Stryd work for short distance sprinters?
- What is the difference between Stryd and power meters built into a watch?
- Why do I get power peaks in my data when running in windy or wet conditions (Stryd without wind detection only)?
- How do I create a power plan for a trail race that requires walking/power-hiking
Orders & Shipping
- Do you ship to Brazil?
- What is your return policy?
- My Stryd is being shipped by USPS and is showing as delivered but I don't have it yet. What is going on?
- Which couriers or shipping services do you use?
- How much does shipping cost?
- How long does it take to receive my Stryd?
Distance and Calibration
Clips, Case and other Hardware
Stryd Pioneer (Old)
Stryd Live FAQ
- I Can't Pair My Stryd with Zwift
- What does the LED light on Stryd mean?
- I run with Zwift. Can I get my data in PowerCenter?
- Do I Need To Calibrate Stryd For Zwift?
- Unboxing and Charging your Stryd Live
- How long does the battery last? When should I recharge?