Common Questions
Likely you will find your answer here!
Battery and Charging
Zwift FAQ
Training Plans and Tips
- What are the differences between Running and Cycling Power?
- Why is my Critical Power is lower after my latest test, even though I ran at higher power?
- Do you have your guide to running with power available in Spanish?
- Do you have power based training plans available?
- How can I convert my pace based plan to a power plan?
- Where I can see my training plan after I sign up?
PowerCenter - Troubleshooting and Tips
- Editing .FIT Files and potential issues
- Why is my run in PowerCenter labeled incorrectly?
- What is the source of pace and distance when merging Suunto/Polar data with Stryd data?
- Can I change the date for an activity in PowerCenter?
- Distance or Duration is different in Summary vs Bubble Stats
- Why is the metabolic fitness trend chart showing Run Stress Scores (RSS) that are too high?
Stryd App and Phones - Troubleshooting and Tips
- Why can I not change screens when on the music page in the Apple watch Stryd app?
- Can I use manual laps on my Apple watch while doing a TrainingPeaks workout?
- Why does my Android phone not pair with my Stryd?
- Why can my Android cannot not pair with Stryd if location services are disabled?
- Can I set a calibration factor for my Apple watch?
- Why does my Android app tell me activate my Stryd?
Suunto - Troubleshooting and Tips
- How can I improve merging Suunto/Polar data with Stryd data?
- Do the Suunto Ambit 2 and Ambit 3 (and other Suunto watches) work differently?
- Does Movescount data transfer to the Stryd platform if I only use the Stryd app on my phone?
- Can I use the Suunto app to configure my Suunto to work with Stryd?
- Why is the import from PolarFlow and/or Movescount not working.
- Can I get pace and distance from Stryd with my Suunto Ambit watch?
Garmin - Troubleshooting and Tips
- How can I remove a Stryd data field from my Garmin watch?
- How can I find the ANT ID of my Stryd?
- Where can I see airpower as recorded by my Garmin watch?
- Why does the Power data field show searching?
- Why is my data not flowing into PowerCenter when I use a 3rd party Connect IQ app?
- How can I fix connectivity issues between my Garmin and Stryd?
Polar - Troubleshooting and Tips
Data Management
- Will my data merge if I have watch/app/Zwift data in PowerCenter and I do an offline sync?
- Why Does PowerCenter Default to Elapsed Time vs Moving Time
- When I sync data using my phone it is different than data from my watch.
- How Do I Know If My Stryd Is Recording?
- Why are there two activities in PowerCenter for each of my runs?
- Why does my run include pauses?
Miscellaneous
- How do I remove Stryd from its packaging?
- I already owned a Stryd, and now I bought the Stryd with wind detection. What do I need to do?
- Do I need to create new account if I get a replacement Stryd?
- When I buy a replacement Stryd, will my power data be the same?
- Can I use two (or more) Stryds with one account?
- Why is my power off when running through rain or a puddle?
What does Stryd Measure
- ¿Tiene información detallada disponible sobre detección de viento en español?
- Do you have detailed information about Stryd with wind detection?
- Can I recalculate the RSS for my run?
- New Stryd Release Information - June 2019
- Why does power drop while hiking at same pace as jogging?
- Can you help me understand Stryd metrics?
Helpful How to Guides
- What should be my Ironman run power target?
- How can I delete my PowerCenter / Stryd app account?
- How does the Training Power Heat Map work in the Improve tab?
- How do I use power for ultra marathons and trail races?
- Is Stryd in a sleep mode? Bluetooth is still on!
- Why does my power not go up if I increase the treadmill incline?
Troubleshooting your Stryd
- My phone does not connect to Stryd. Can I still do a hard reset?
- How do I find my Stryd's model number?
- Why are there pace fluctuation while running at a constant pace on the treadmill?
- Why is the Stryd light not coming on when Stryd is on the charger?
- Why does Stryd show 0% charged?
- Why does my power fluctuate when running on the treadmill?
Where and when to use Stryd
- Does Stryd work on cross trainers and the like?
- Does Stryd consider the surface where I run?
- Does Stryd work for short distance sprinters?
- What is the difference between Stryd and power meters built into a watch?
- Why do I get power peaks in my data when running in windy or wet conditions (Stryd without wind detection only)?
- How do I create a power plan for a trail race that requires walking/power-hiking
Orders & Shipping
- What is your return policy?
- My Stryd is being shipped by USPS and is showing as delivered but I don't have it yet. What is going on?
- Which couriers or shipping services do you use?
- How much does shipping cost?
- How long does it take to receive my Stryd?
- How do I track my order?
Distance and Calibration
Clips, Case and other Hardware
Stryd Pioneer (Old)
Stryd Live FAQ
- I Can't Pair My Stryd with Zwift
- What does the LED light on Stryd mean?
- I run with Zwift. Can I get my data in PowerCenter?
- Do I Need To Calibrate Stryd For Zwift?
- Unboxing and Charging your Stryd Live
- How long does the battery last? When should I recharge?