FAQ
Battery and Charging
Training Plans and Tips
- How can I convert my pace based plan to a power plan?
- Where I can see my training plan after I sign up?
- If I update my critical power, how does my training plan change?
- Can I estimate power for a non-standard distance?
- Why am I not seeing details of my run when selecting a run in the training plan?
- What power do I need to hit my time goal?
PowerCenter - Troubleshooting and Tips
- Why does Today's Plan Give me a File Integrity alert?
- How does the Muscle Endurance chart work?
- How do I change between units?
- Can I adjust the recorded power after my run?
- Why do I have duplicated activities in TrainingPeaks, Today's Plan or other platforms?
- What is a long, sustained run?
Stryd App and Phones - Troubleshooting and Tips
- Why can I not connect with my Andoid phone to Stryd?
- How can I get data into PowerCenter if I use iSmoothrun?
- Why can I not setup an account with my Android phone?
- Why do I get a "Failed to Fetch Your Latest Activities" message on my phone?
- Do I Need a PowerCenter Account?
- Why is my Stryd app not working with Stryd Live?
Suunto - Troubleshooting and Tips
- Can I get pace and distance from Stryd with my Suunto Ambit watch?
- Why does it take a few seconds to get power data on my Suunto Spartan/9?
- Link Movescount to PowerCenter
- Suunto Spartan Ultra Power Zones
- Why does my muscle power show as 0 in the Improve tab in PowerCenter?
- What do I need to do to record power while hiking with Suunto or Polar?
Garmin - Troubleshooting and Tips
- Why do I get a "searching" message in my power data field before I start the timer on my Garmin watch, ?
- Can I set power alerts on my Garmin watch?
- Why do I get very high pace peaks in my data with my Garmin watch?
- Why do my 1 km/mile AutoLaps from Garmin not match the 1 km/mile sections in PowerCenter?
- Can I use Garmin 3D Distance and/or 3D Speed?
- How can I see a second power field (lap or average) in Garmin Run Mode?
Polar - Troubleshooting and Tips
Data Management
- Will my data merge if I have watch/app/Zwift data in PowerCenter and I do an offline sync?
- Why Does PowerCenter Default to Elapsed Time vs Moving Time
- When I sync data using my phone it is different than data from my watch.
- How Do I Know If My Stryd Is Recording?
- Why are there two activities in PowerCenter for each of my runs?
- Why does my run include pauses?
FAQ
- When I sync my Stryd data with Movescount, where does the elevation data come from?
- Any plans for a new version of the Stryd foot pod?
- Why does the light of my Stryd flicker?
- I order my Stryd, why is my DHL tracking number not found in the DHL tracking system?
- Can I get elevation from Stryd?
- Calculate Critical Power on Stryd Mobile
What does Stryd Measure
- Why is Leg Spring Stiffness missing in my data?
- How many Stryds do I need?
- Does Stryd measure Vertical Oscillation and Leg Spring Stiffness while power hiking?
- What is leg stiffness?
- Does Stryd capture calorie information?
- What metrics does Stryd measure?
Helpful How to Guides
Troubleshooting your Stryd
- Why is the Stryd light not coming on when Stryd is on the charger?
- Why does Stryd show 0% charged?
- Why does my power fluctuate when running on the treadmill?
- If my weight is different than what is programmed on Stryd, how does that affect power reading?
- Why is my entire run in Power Zone Z5?
- Why is my Leg Spring Stiffness (LSS) and Vertical Oscillation 0?
Where and when to use Stryd
- What is the difference between Stryd and power meters built into a watch?
- Why do I get power peaks in my data when running in windy or wet conditions?
- How do I create a power plan for a trail race that requires walking/power-hiking
- Can barefoot runners use Stryd?
- Can PowerCenter deal with runs longer than 8 hours?
- Why is my RSS for my trail run lower than expected?
Orders & Shipping
- My Stryd is being shipped by USPS and is showing as delivered but I don't have it yet. What is going on?
- Which couriers or shipping services do you use?
- How much does shipping cost?
- How can I return my Stryd?
- How long does it take to receive my Stryd?
- How do I track my order?