Common Questions
Likely you will find your answer here!
Stryd Hardware
- What model Stryd do I have?
- How do I clean my Stryd?
- Why can I not connect with my Stryd with wind detection?
- Does Stryd come with warranty?
- How do I find my Stryd's model number?
- How long can I wait before activating my Stryd?
Distance and Calibration
Orders & Shipping
- Do you ship to Brazil?
- What is your return policy?
- My Stryd is being shipped by USPS and is showing as delivered but I don't have it yet. What is going on?
- Which couriers or shipping services do you use?
- How long does it take to receive my Stryd?
- How do I track my order?
Stryd Pioneer (Old)
Stryd Live FAQ
Common Questions
- Why is my power delayed when running intervals?
- Why does my HR go up on an incline even when keep my power the same?
- Why does my GPS map in the Stryd platfom look bad?
- How is the 6-week RSS trend calculated?
- Can I calculate energy consumption from my power number?
- How do I read the English or German version of "The Secret of Running"?
Troubleshooting your Stryd
- Hard Reset
- My phone does not connect to Stryd. Can I still do a hard reset?
- Why is the Stryd light not coming on when Stryd is on the charger?
- Why does Stryd show 0% charged?
- Why is my Leg Spring Stiffness (LSS) and Vertical Oscillation 0?
- Is my Stryd dead?