FAQ

Battery and Charging

• Can I leave my Stryd unattended to for months?

Training Plans and Tips

• Why does my Power Training Plan Start Before the Current Date?
• Do you have full and half Ironman training plans?
• Do you have a training manual available?

PowerCenter - Troubleshooting and Tips

• How can I change my PowerCenter password?
• Why does PowerCenter keeps asking my to set my performance baseline?
• How do I export a FIT file from PowerCenter?
• Can I use LastPass extension in my Chrome browser?
• What does red and green in the PowerCenter map mean?
• There is a run in my PowerCenter account from August 2015 but I just bought my Stryd, whats going on?

See all 10 articles

Stryd App and Phones - Troubleshooting and Tips

• Can I use the Apple Watch and Stryd in the rain?
• How do I set incline in the Android app?
• Apple Watch loosing connection with Stryd
• I used Zwift, and now I cannot connect with my Stryd!
• I cannot login to the Stryd app using my Google or Facebook account!

Suunto - Troubleshooting and Tips

• Do Suunto Movescount and Stryd data merge in PowerCenter?

Garmin - Troubleshooting and Tips

• Garmin Watches - Pace/Distance/Cadence from Stryd vs. GPS
• What data can I see on my Garmin watch?
• Can I use my Garmin Forerunner 910XT with Stryd?
• How can I force my Garmin to always use Stryd for distance and pace?
• Garmin Says Watch Needs An Update
• Link Garmin Connect with Stryd PowerCenter

See all 12 articles

Data Management

• When I sync data using my phone it is different than data from my watch.
• How Do I Know If My Stryd Is Recording?
• Why are there two activities in PowerCenter for each of my runs?
• Why does my run include pauses?
• Will the data show up in TrainingPeaks, Final Surge, Strava, etc?

FAQ

• Sync Garmin to Today's Plan
• Sync Stryd to Today's Plan
• I am a coach, and want my athletes to run with power!
• What is the difference between Stryd and Stryd Live?
• When does Stryd get activated, and when does it stop recording
• I want to update to the new Power Hiking feature on Stryd

See all 14 articles

What does Stryd Measure

• What is leg stiffness?
• Does Stryd capture calorie information?
• What metrics does Stryd measure?
• How Does Stryd Measure Power?
• Do you have any articles to validate metrics measured by Stryd?

Helpful How to Guides

• Is Stryd in a sleep mode? Bluetooth is still on!
• Why does my power not go up if I increase the treadmill incline?

Troubleshooting your Stryd

• Is my wireless charger working?
• How to check the battery level of my Stryd?
• Soft Reset
• Why can I not connect Stryd to my phone?
• Why can my Stryd no longer connect to my iPhone after a firmware upgrade?

Where and when to use Stryd

• Does my full featured Stryd work with Zwift?
• Can I use Stryd Live outside?
• Can I use Stryd without a compatible watch?
• Can I use Stryd for trails and hills?
• Can I use Stryd for indoor running?
• Can I use Stryd in streams and rivers?

See all 8 articles

Orders & Shipping

• I live in Europe but not in an EU country, do I have to pay VAT?
• How can I return my Stryd?
• How long does it take to receive my Stryd?
• How do I track my order?
• Do you ship internationally?

Distance and Calibration

• Is there a third party that confirmed Stryd's accuracy?
• Distance and Calibration
• Elevation Calibration Needed?

Clips, Case and other Hardware

• Purchasing an additional wireless charger or clips
• The case of my Stryd broke. What can I do?

Stryd Pioneer (Old)

• I have a new battery but my Stryd Pioneer will not turn on.